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ISO Accreditations

SaintGroup strives to meet ISO 9001:2000 (Quality Management System), ISO 20000 and ISO 27001 (Information Security) certifications.

SaintGroup’s services are delivered within a comprehensive quality management framework that incorporates elements of:

ISO 9001:2000 – we have implemented a quality management system which:
  • Demonstrates SaintGroup’s ability to consistently provide services that meet customer and applicable regulatory requirements, and
  • Aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements.
  • ISO 20000 – including the design, transition, delivery and improvement of services that fulfill service requirements and provide value for both the customer and the service provider. This part of ISO 20000 requires an integrated process approach when the service provider plans, establishes, implements, operates, monitors, reviews, maintains and improves a service management system (SMS).
  • ISO 27001 – SaintGroup’ service management system is designed to comply with this standard. In particular ISO 27001 requires that management:
  • Systematically examines the organisation's information security risks, taking account of the threats, vulnerabilities, and impacts;
  • Designs and implements a coherent and comprehensive suite of information security controls and/or other forms of risk treatment (such as risk avoidance or risk transfer) to address those risks that are deemed unacceptable; and
  • Adopts an overarching management process to ensure that the information security controls continue to meet the organisation's information security needs on an on-going basis.