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National Engineering Coverage

SaintGroup Managed Services provides national coverage of South Africa where required, either through dedicated placement of resources or via partners. Each field based engineer is provided with smart technology and GPS which enables us to track, schedule and co-ordinate resources with reduced travel and response times, giving increased SLA to our clients. These resources are also utilised to provide intelligent hands support where remote support is not possible.

We have a dedicated pool of experienced engineers who hold industry qualifications and accreditations that are available to carry out a range of support and technology based activities on clients’ premises.

The range of services that our field team delivers includes:
  • Hardware break/fix;
  • Change management and delivery;
  • Dedicated on site resource to provide user support;
  • IT projects, infrastructure moves and upgrades;
  • The design and implementation of new technology solutions;
  • The provision of specialist technology knowledge to assist clients in decision making;
  • Transition of Managed Services from an existing provider to SaintGroup;
  • Short term on-site resource to cover specific periods